Shipping & Returns

At Lifetime Sales (trading as Garden Decor Deal), we’re committed to making your garden transformation as smooth as possible. Our comprehensive shipping and returns policy ensures you can shop with confidence for all your outdoor living needs.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

Delivery Areas: We ship worldwide, excluding some remote locations and parts of Asia. Please contact us if you’re unsure about delivery to your area.

Large Item Delivery

For bulky items like BBQs, fencing panels, or garden sheds:

• We recommend inspecting packages upon delivery
• Note any damage with the delivery carrier before accepting
• Contact us immediately if there are any visible issues

Returns & Exchanges

We want you to love your garden products as much as we do. If you’re not completely satisfied, our straightforward returns process makes it easy to exchange or return eligible items.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• BBQ fuel (charcoal, etc.)
• Opened bags of artificial grass
• Used garden tools

All other products (BBQs, fencing, decking, artificial plants, etc.) can be returned within 15 days if in original condition with packaging.

Returns Process

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Return shipping address (our warehouse in Salford, UK)
• Special instructions for your items

Step 3: Package and Ship Your Return

Please ensure:

• Items are in original condition with all packaging
• Include all accessories/manuals
• Securely package to prevent damage
• Include return authorization number inside package

Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received at our warehouse, we’ll inspect items within 3-5 business days and notify you via email about your return status.

Refund Information

Refund Timeline:

• Credit card/PayPal payments: 3-5 business days after approval (processing time depends on your bank)
• Refunds are issued to your original payment method

Partial Refunds: We may issue partial refunds if:

• Items aren’t in original condition
• Parts or accessories are missing
• Original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly state which product you’d like to exchange for
• We’ll process your exchange once we receive the original item
• You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us immediately at [email protected]
• Include photos of the damaged item/incorrect product
• We’ll arrange a replacement or refund at no additional cost

Contact Us

For any questions about shipping or returns:

• Email: [email protected]
• Address: Lifetime Sales, 45 Hankinson Way, Salford, GB CH3L 3GJ

We appreciate your trust in Garden Decor Deal for all your garden transformation needs!