At Lifetime Sales (trading as Garden Decor Deal), we want you to be completely satisfied with your garden products purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Note: For hygiene and safety reasons, we cannot accept returns on BBQ fuel (charcoal, etc.), opened bags of artificial grass, or used garden tools. All other products in our range (BBQs, fencing, decking, artificial plants, etc.) are eligible for return if in original condition with packaging.

Our Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Product name and quantity you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Subject: Return Request – Order #[Your Order Number]

Dear Garden Decor Deal Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]

Quantity: [Quantity]

Reason for return: [Reason]

I would prefer: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps.

Best regards,

[Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address (our warehouse in Salford, UK)
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with all packaging
  • Include all accessories/manuals
  • Securely package to prevent damage in transit
  • Include the return authorization number inside the package

Shipping costs: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received at our warehouse, we’ll inspect the items within 3-5 business days and notify you via email about the status of your return.

Refund Information

Refund Timeline

  • Credit card/PayPal payments: 3-5 business days after approval (processing time depends on your bank)
  • Original payment method: Refunds will be issued to your original payment method

Partial Refunds

We may issue partial refunds in these cases:

  • Items returned are not in original condition
  • Missing parts or accessories
  • Original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly state in your email which product you’d like to exchange for
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item/incorrect product
  • We’ll arrange a replacement or refund at no additional cost to you

Garden Decor Deal Tip: For large items like BBQs or fencing panels, we recommend inspecting the package upon delivery and noting any damage with the delivery carrier before accepting the shipment.

Contact Us

For any questions about our returns policy:

Email: [email protected]
Phone: [Your Contact Number]
Address: Lifetime Sales, 45 Hankinson Way, Salford, GB CH3L 3GJ

Last Updated: [Insert Date]