At Garden Decor Deal, we’re committed to making your outdoor transformation as smooth as possible. Below you’ll find answers to our most common questions about products, delivery, payments and more. Can’t find what you need? Our friendly UK-based team is always happy to help at [email protected].
Product Questions
What types of garden products do you specialise in?
We focus on premium outdoor living essentials including artificial grass & plants, BBQs & accessories, garden structures (like sheds and canopies), landscaping materials (decking, paving, fencing), and practical garden tools. Every product is selected for durability and outdoor enjoyment.
Are your artificial grass and plants weather-resistant?
Absolutely! Our artificial range is UV-stabilised and designed to withstand all seasons while maintaining their vibrant appearance year after year with minimal maintenance.
Do you offer children’s gardening equipment?
Yes, we carry a selection of safe, child-friendly garden tools to help cultivate young green thumbs while keeping safety our priority.
Ordering & Account
How do I create an account?
Simply begin checkout and you’ll be prompted to create an account. This lets you track orders, save favourites, and makes future purchases quicker.
Can I modify my order after placing it?
We process orders quickly to get your garden essentials to you promptly. Please email
[email protected] immediately with your order number – we’ll try to accommodate changes if your order hasn’t yet been processed.
Payment Options
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Completely. We use industry-standard encryption and never store your full payment details on our systems.
Delivery Information
Where do you deliver?
We ship worldwide except some Asian countries and remote regions. During checkout, simply enter your address to confirm delivery availability.
What are my delivery options?
Standard Shipping (£12.95): Via DHL/FedEx, delivered within 10-15 business days after dispatch (1-2 day processing). Ideal for urgent needs like BBQ season prep.
Free Shipping (Orders £50+): Via EMS, delivered within 15-25 business days after dispatch. Perfect for larger projects or advance planning.
How will I know when my order ships?
You’ll receive a dispatch email with tracking information once your carefully packed garden essentials are on their way to you.
Why might my delivery take longer than estimated?
During peak seasons (especially summer BBQ months) and depending on customs processing in your country, deliveries may occasionally take slightly longer. Rest assured we’ll keep you informed.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from receipt. If any item doesn’t meet your expectations, contact us at
[email protected] to arrange returns. Items must be unused and in original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. We’ll guide you through the process.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 3-10 business days depending on your payment provider.
Still Have Questions?
Our Salford-based team is here to help with any aspect of your garden transformation. Email us at [email protected] and we’ll respond within 24 hours (weekdays).
Ready to create your outdoor oasis? Start shopping our premium selection today!
